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Vol 2, No 2 FFECT OF BRAND IMAGE ON CUSTOMER SATISFACTION & LOYALTY INTENTION AND THE ROLE OF CUSTOMER SATISFACTION BETWEEN BRAND IMAGE AND LOYALTY INTENTION: A STUDY IN CONTEXT OF COSMETIC PRODUCT Abstract  PDF
Nischay Kumar Upamannyu
 
Vol 5, No 2 CUSTOMER SATISFACTION DETERMINANTS IN NIGERIA TELECOMMUNICATION FIRMS: THE CASE OF CUSTOMER SUPPORT SERVICES AND ASSURANCE Abstract  PDF
KENNETH C. ADIELE, MIEBAKA, D. GREND.
 
Vol 4, No 3 IMPACT OF SERVICE AND FOOD QUALITY ON CUSTOMER SATISFACTION AMONG GENERATION Y FOR THE FAST FOOD RESTAURANT IN MALAYSIA Abstract  PDF
INTAN MAIZURA ABD RASHID, MUHAMMAD FAZLEE SHAM ABDULLAH, BIBI NORAINI MOHD YUSUF, MOHD SHAHIDAN SHAARI
 
Vol 4, No 3 What Makes the Service Satisfactory? Simulation-Based Approach In Data Generation Abstract  PDF
Görkem Sarıyer, Çağrı Bulut
 
Vol 4, No 2 Internet Banking and its Impact on the Service Quality of the Banks in Punjab Abstract  PDF
Rajni Bhalla, Inderpal Singh
 
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