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CIRWORLD en-US INTERNATIONAL JOURNAL OF RESEARCH IN EDUCATION METHODOLOGY 2278-7690 <p>Authors retain the copyright of their manuscripts, and all Open Access articles are distributed under the terms of the&nbsp;<a href="">Creative Commons Attribution License</a>, which permits unrestricted use, distribution, and reproduction in any medium, provided that the original work is properly cited.</p> The Exploitation of Communication Based Technology in Terms of Assisting the Students of the Hellenic Open University Towards the Development of their Written Assignments <p><strong>Abstract</strong><br> The purpose of this research is to investigate the views of the postgraduate students of the Hellenic Open University during the 2016-17 academic year on the possibilities of using internet based platforms and computer technology in general for the preparation of their written work in such a distance learning degree. Our sample was students 24 women and 6 men. All students in the same degree in the above mentioned academic year. Students were asked to complete a written questionnaire that was posted on the internet, while they were ensured for their anonymity. Data analysis was done by following a quantitative approach via the usage of the SPSS24 statistical software. The most important findings of the research were that of all forms of internet and computer based technology that was used in order to assist students during their studies, the forum, the emails and the usage of phone conversations with students and lectures were the ones that were mostly related with their written assignments. In terms of their educational needs in general, they were covered by email, forums, telephone communication and they also chose to videoconferencing. Generally speaking, they have shown that internet and computer technology are essential in distance learning education. Finally, students wanted to improve their communication with their lectures, would like to increase their telephone communication with them and to give answers to their questions via the forum usage.</p> <p><strong>Keywords:</strong> Internet, communication, e-mail, forum, distance education, Hellenic Open University, telephone</p> Vasiliki Koukousouri Andreas Karaoulanis ##submission.copyrightStatement## 2018-04-04 2018-04-04 9 1 1426 1440 10.24297/ijrem.v9i1.7156 The Effect of Customer Relationship Management on Customer retention in Private Higher Education Institute in Malaysia <p><em>This research is conducted in order to evaluate the purpose of studying the customer relationship practices and customer satisfaction in PHEI that offers undergraduate degrees in Malaysia.&nbsp; According to the results obtained, it proves that CRM practices contain more positive effect on its customer satisfaction. The sample size used was only focused on PHEI that offer undergraduate programmes in Malaysia.&nbsp; According to the research conducted, there are few limitations that disclose the exact relationship between CRM and Customer Satisfaction. Education industry has become one of the major growing industries in Malaysia with various numbers of competitors. Thus, this study allows policy makers of PHEI to focus and implement CRM practices that would have an increase of direct positive impact of satisfaction for their customers.&nbsp; The study conducted also helps to evaluate not only CRM and satisfaction but also evaluate the effect of the Gender and Age Group factors that reflects on the relationship. </em></p> Melissa Wane Manogharan Soovendran Varadarajan ##submission.copyrightStatement## 2018-05-10 2018-05-10 9 1 1441 1453 10.24297/ijrem.v9i1.7356 Research Activities in the Teaching Intensive University: Scholarship Reconsidered & Repositioned <p>A quarter of a century has passed since Professor Ernest L. Boyer's landmark book,&nbsp;<em>Scholarship Reconsidered: Priorities of the Professoriate</em>,&nbsp;challenged the publish-or-perish status quo that dominated the academic landscape then and has continued to do so through a variety of research league-table games. His powerful and enduring argument for a broader approach to academic roles and rewards within universities continues to be important as higher education providers balance the varying expectations of their role in society. This paper is more an examination of the provenance of the Boyer model than a review of the book.</p> Anthony G Shannon ##submission.copyrightStatement## 2018-06-02 2018-06-02 9 1 1454 1462 10.24297/ijrem.v9i1.7396 Exploring the Relationships Among Innovation, Collaboration, and School Change in a Mixed Methods <p>Continuous school improvement efforts require schools to prepare, organize, and lead change.&nbsp; This study examined how a school created a context for change by implementing an innovation to improve teaching practices, school culture, and student learning outcomes.&nbsp; Implementing innovation requires school leaders to understand the process of change to successfully sustain school improvement efforts.&nbsp; The purpose of this research study was to assess the effectiveness that an innovative hybrid schedule had on improving student learning outcomes and school culture.&nbsp; This mixed-method research study used data generated by the AdvancEd®’s Stakeholder Feedback Survey, the ACT Aspire® Student Achievement Tests, and teacher interviews.</p> <p>The analysis of this study’s data indicated several factors that facilitated change through the implementation of the innovative hybrid schedule.&nbsp; The researcher discovered these overall factors related to the benefits of students changing classes, teachers becoming content specialists, collaboration through PLCs and vertical planning.&nbsp; Additionally, the results revealed that significant change occurred in school culture based on the AdvancEd®’s Stakeholder Feedback Survey.&nbsp; Additionally, student learning outcomes measured by ACT Aspire® Reading and Mathematics Student Achievement Tests showed a statistically significant improvement in both reading and math.&nbsp;</p> <p>&nbsp;</p> Aneta Hogan Walker ##submission.copyrightStatement## 2018-07-03 2018-07-03 9 1 1463 1473 10.24297/ijrem.v9i1.7460