https://cirworld.com/index.php/ijrem/issue/feed INTERNATIONAL JOURNAL OF RESEARCH IN EDUCATION METHODOLOGY 2018-05-10T05:15:57+00:00 Prof. Loai Aljerf ijrem@cirworld.com Open Journal Systems Interested in submitting to this journal? We recommend that you review the About the Journal page for the journal's section policies, as well as the Author Guidelines. Authors need to register with the journal prior to submitting or, if already registered, can simply log in and begin the five-step process. https://cirworld.com/index.php/ijrem/article/view/7156 THE EXPLOITATION OF COMMUNICATION BASED TECHNOLOGY IN TERMS OF ASSISTING THE STUDENTS OF THE HELLENIC OPEN UNIVERSITY TOWARDS THE DEVELOPMENT OF THEIR WRITTEN ASSIGNMENTS 2018-04-09T05:27:25+00:00 VASILIKI KOUKOUSOURI andyckaraoul@gmail.com ANDREAS KARAOULANIS andrekaraoul@gmail.com <p><strong>Abstract</strong><br> The purpose of this research is to investigate the views of the postgraduate students of the Hellenic Open University during the 2016-17 academic year on the possibilities of using internet based platforms and computer technology in general for the preparation of their written work in such a distance learning degree. Our sample was students 24 women and 6 men. All students in the same degree in the above mentioned academic year. Students were asked to complete a written questionnaire that was posted on the internet, while they were ensured for their anonymity. Data analysis was done by following a quantitative approach via the usage of the SPSS24 statistical software. The most important findings of the research were that of all forms of internet and computer based technology that was used in order to assist students during their studies, the forum, the emails and the usage of phone conversations with students and lectures were the ones that were mostly related with their written assignments. In terms of their educational needs in general, they were covered by email, forums, telephone communication and they also chose to videoconferencing. Generally speaking, they have shown that internet and computer technology are essential in distance learning education. Finally, students wanted to improve their communication with their lectures, would like to increase their telephone communication with them and to give answers to their questions via the forum usage.</p> <p><strong>Keywords:</strong> Internet, communication, e-mail, forum, distance education, Hellenic Open University, telephone</p> 2018-04-04T08:46:47+00:00 ##submission.copyrightStatement## https://cirworld.com/index.php/ijrem/article/view/7356 The Effect of Customer Relationship Management on Customer retention in Private Higher Education Institute in Malaysia 2018-05-10T05:15:57+00:00 MELISSA WANE MANOGHARAN melissajievesha@gmail.com Soovendran Varadarajan soovendran@president.edu.my <p><em>This research is conducted in order to evaluate the purpose of studying the customer relationship practices and customer satisfaction in PHEI that offers undergraduate degrees in Malaysia.&nbsp; According to the results obtained, it proves that CRM practices contain more positive effect on its customer satisfaction. The sample size used was only focused on PHEI that offer undergraduate programmes in Malaysia.&nbsp; According to the research conducted, there are few limitations that disclose the exact relationship between CRM and Customer Satisfaction. Education industry has become one of the major growing industries in Malaysia with various numbers of competitors. Thus, this study allows policy makers of PHEI to focus and implement CRM practices that would have an increase of direct positive impact of satisfaction for their customers.&nbsp; The study conducted also helps to evaluate not only CRM and satisfaction but also evaluate the effect of the Gender and Age Group factors that reflects on the relationship. </em></p> 2018-05-10T05:15:56+00:00 ##submission.copyrightStatement##