Are Internet-Based Services More Sustainable?

  • Adi Wolfson Sami Shamoon College of Engineering
  • Dorith Tavor Sami Shamoon College of Engineering, Bialik 56. Beer Sheva, 84100
  • Shlomo Mark Sami Shamoon College of Engineering, Bialik/Basel Sts. Beer Sheva, 84100, Israel
Keywords: Service science, service system, sustainability, sustainable service, Self service, Super-service.

Abstract

The Internet has affected a revolution in our behavior and communication as well as in how we perceive and implement services. It offers new opportunities, like the self-service mode, a service operated mainly by the customer, which enables the more efficient and conscious use of resources, technologies, and knowledge, and thus an opportunity to imbue the service with sustainability. Yet, such a move does not occur in a vacuum, and it demands a corresponding behavioral shift by both provider and customer, who have the shared responsibility to educate themselves about, and to monitor, the sustainability of the service(s) in which they are interested. As such, it is the provider’s duty to supply a sustainable solution while the customer, who has obtained the information necessary to rate the alternatives, should choose the most sustainable one.

The power of internet-based services is not only in their availability and ease of operation, but also in the efficiency manifested in the customer’s ability to perform several services together with virtually the same resources and effort. While these advantages can be easily superimposed on any design to ensure more sustainable services, the same properties may lead to increased, unsustainable consumerism.

Author Biographies

Adi Wolfson, Sami Shamoon College of Engineering
Green Processes Center
Dorith Tavor, Sami Shamoon College of Engineering, Bialik 56. Beer Sheva, 84100
Green Processes Center,
Shlomo Mark, Sami Shamoon College of Engineering, Bialik/Basel Sts. Beer Sheva, 84100, Israel
Negev Monte Carlo Research Center (NMCRC)
Published
2013-02-01
How to Cite
Wolfson, A., Tavor, D., & Mark, S. (2013). Are Internet-Based Services More Sustainable?. INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY, 4(1), 129-134. https://doi.org/10.24297/ijct.v4i1c.3118
Section
Articles