Under Critical Scrutiny A Normal Task for Swedish Executive Municipal Healthcare Managers

  • Maria Wramsten Wilmar University of Gothenburg https://orcid.org/0000-0003-4649-9081
  • Christian Jacobsson University of Gothenburg
  • Jeremy Ray University of Gothenburg
  • Lotta Dellve University of Gothenburg
  • lena Låstad University of Gothenburg
Keywords: HSO managers, Media Interaction, Strategies, The media

Abstract

Swedish Human Service Organisations (HSOs) operate under high demands of transparency. In this study, executive municipal healthcare managers’ dealings with the Media were mapped. 81% had experiences of dealing with the Media under critical scrutiny. 20% of the respondents were aware of whether their organisation had a media strategy. The respondents received support during media scrutiny mainly from their management team, subordinates, family and friends. The respondents who received support from their management team or the communication department felt that the depiction of their organisation was more correct. The results indicate that a strategy including activities from the management team or the communication department would contribute to managers feeling more satisfied with media depictions of their organisation.

Downloads

Download data is not yet available.

Author Biographies

Maria Wramsten Wilmar, University of Gothenburg

Department of Psychology, University of Gothenburg

Christian Jacobsson, University of Gothenburg

Department of Psychology, University of Gothenburg

Jeremy Ray, University of Gothenburg

Department of Psychology, University of Gothenburg

Lotta Dellve, University of Gothenburg

Department of Sociology and Work Science, University of Gothenburg

lena Låstad, University of Gothenburg

Department of Psychology, University of Gothenburg

References

Johansson, S., Dellgran, P.& Höjer, S. (2015). Människobehandlande organisationer: villkor för ledning, styrning och professionellt välfärdsarbete. [Human Service Organizations: the conditions of control, management, and professional welfare work] Stockholm: Natur och Kultur.

Levay, C., & Waks, C. (2006). Strävan efter transparens: granskning, styrning och organisering i sjukvårdens nätverk. [The Aim for Transparency: Assessment, Management and Organization of Healthcare Networks]. Stockholm: SNS Förlag.

Klijn, E. H., van Twist, M., van der Steen, M., & Jeffares, S. (2016). Public managers, Media influence, and governance. Administration and Society, 48(9): 1036–1058. doi: 10.1177/0095399714527752

Power, M., Scheytt, T., Soin, K. & Sahlin, K. (2009). Reputational risk as a logic of organizing in late modernity. Organization Studies, 30(2–3): 301–324. doi: 10.1177/0170840608101482

Alvesson, M. (2013). The Triumph Of Emptiness: Consumption, Higher Education, and Work Organization. Oxford: Oxford University Press.

Strömbäck, J. (2004). Den Medialiserade Demokratin: Om Journalistikens Ideal, Verklighet och Makt. [The Medialised Democracy: Ideals of Journalism, Reality and Power]. Stockholm: SNS förlag.

Strömbäck, J. (2014). Makt, Medier och Samhälle. [Power, the Media and Society]. Lund: Studentlitteratur.

Grafström, M., Petrelius Karlberg, P., & Windell, K. (2013). Föredöme eller fördömd? [Role Model or Damned?] Stockholm: SNS förlag.

Wendt, M. (2012). Politik som spektakel: Almedalen, mediemakten och den svenska demokratin. [The spectacle of politics: Almedalen, the power of the Media and the Swedish democracy]. Stockholm: Atlas.

Wramsten Wilmar, M., Ahlborg, G., Jacobsson, C. & Dellve, L. (2014). Healthcare managers in negative Media focus: a qualitative study of personification processes and their personal consequences. BMC Health Services Research, 14(1): 1–12. doi: 10.1186/1472-6963-14-8

Duckert, K., & Karlsen, F. (2017). I medienes søkelys. [In the Media Spotlight]. Oslo: Gyldendal akademisk.

Wramsten Wilmar, M., Ahlborg, G jr. Dellve, L, Tidefors, I. & Jacobsson, C. (2017). Swedish Healthcare managers and the Media – A Study of Strategies and Support During Mass Media Attention Scandinavian Journal of Work and Organizational Psychology. doi: 10.16993/sjwop.18

Almqvist, R. (2006). New Public Management: NPM : om konkurrensutsättning, kontrakt och kontroll. [New Public Management: NPM: Exposure to Competition, Contracts and Control]. Malmö: Liber.

Berlin, J., & Kastberg, G. (2011). Styrning av hälso- och sjukvård. [Healthcare Management]. Malmö: Liber.

Pollitt, C., & Bouckaert, G. (2004). Public Management Reform: A Comparative Analysis. Oxford: Oxford University Press.

Choi, J. N., Sung, S. Y., & Kim, M. U. (2010). How do groups react to unexpected threats? Crisis Management in Organizational Teams, Social Behaviour and Personality: An International Journal, 38(6), 805–828. https://doi.org/10.2224/sbp.2010.38.6.805

Holahan, C. J., & Moos, R. H. (1986). Personality, coping, and family resources in stress resistance: A longitudinal analysis. Journal of Personality and Social Psychology, 51(2), 389–395. doi: 10.1037/0022-3514.51.2.389

Folkman, S., & Moskowitz, J. T. (2004). Coping: Pitfalls and promise. Annual Review of Psychology, 55(1), 745–774. doi: 10.1146/annurev.psych.55.090902.141456

Skagert, K., Dellve, L., Eklöf, M., Ljung, T., Pousette, A. & Ahlborg, G. (2008) Leadership and stress in public human service organizations: acting shock absorber and sustaining own integrity. Applied Ergonomics 39(6): 803–811. doi: 10.1016/j.apergo.2007.10.006

Arman, R., Dellve, L., Wikström, E., & Törnström, L. (2009). What Healthcare managers do: applying Mintzberg’s structured observation method. Journal of Nursing Management, 17(6), 718–729. doi: 10.1111/j.1365-2834.2009.01016.x

Tengelin, E., Kihlman A., Eklöf, M. & Dellve, L. (2011). Chefer i sjukhusmiljö: Avgränsningar och kommunikation av egen stress. [Hospital managers: Delimitations and communicating personal stress]. Arbete och Hälsa 45(1): 1–52.

Thylefors, I. (1999). Syndabockar: om mobbning och kränkande särbehandling i arbetslivet. [Scapegoats: on Bullying and Victimization at Work]. Stockholm: Natur och kultur.

Thylefors, I. (2007). Ledarskap i human service-organisationer. [Leadership in Human Service Organizations]. Stockholm: Natur och kultur.

House, J. S. (1981). Work Stress and Social Support. Reading, Mass: Addison-Wesley.

Lindholm, M. (2006). Working conditions, psychosocial resources and work stress in nurses and physicians in chief managers’ positions. Journal of Nursing Management, 14(4): 300–309. doi: 10.1111/j.1365-2934.2006.00636.x

Johansson, B. (2005). Medierna, Politiska kriser och sjukvården [The Media, political crises and the Healthcare system. Swedish social organization in a state of change] (p. Svensk Samhällsorganisation I Förändring, Västsverige Vid Millennieskiftet, 2005).

Podsakoff, P., MacKenzie, C., Lee, J-Y., & Podsakoff, N. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5): 879–903. doi: 10.1037/0021-9010.88.5.879

Spector, P. & Jex, S. (1998). Development off our self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4): 356–367.

Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83(2), 234–246. doi: 10.1037/0021-9010.83.2.234

Published
2019-03-28
How to Cite
Wramsten Wilmar, M., Jacobsson, C., Ray, J., Dellve, L., & Låstad, lena. (2019). Under Critical Scrutiny A Normal Task for Swedish Executive Municipal Healthcare Managers. JOURNAL OF SOCIAL SCIENCE RESEARCH, 14, 3171- 3179. https://doi.org/10.24297/jssr.v14i0.8180
Section
Articles